Refund policy
Refund Policy for "Home Textile Design" at arscor.com:
1. Customers may request a refund within 7 days after receiving the product if:
- The design does not match the advertisement.
- The color of the product is significantly different.
- There is a printing defect, such as small streaks exceeding 2 mm or unprinted areas.
- The product is defective, for example, uneven sewing or a non-functional zipper.
In this case he store will either replace the product or issue a full refund without requiring the return of the product for valid refund requests.
- To validate complaints, customers may be requested to provide photos and videos.
2. In cases where the product does not meet customer expectations in terms of quality, color, or overall satisfaction, a full refund will be issued upon receipt of the returned product. The customer is responsible for shipping and customs fees.
- Personalized products are non-refundable if it not defective, for example, uneven sewing or a non-functional zipper.
Thank you for understanding our refund policy.
1. Customers may request a refund within 7 days after receiving the product if:
- The design does not match the advertisement.
- The color of the product is significantly different.
- There is a printing defect, such as small streaks exceeding 2 mm or unprinted areas.
- The product is defective, for example, uneven sewing or a non-functional zipper.
In this case he store will either replace the product or issue a full refund without requiring the return of the product for valid refund requests.
- To validate complaints, customers may be requested to provide photos and videos.
2. In cases where the product does not meet customer expectations in terms of quality, color, or overall satisfaction, a full refund will be issued upon receipt of the returned product. The customer is responsible for shipping and customs fees.
- Personalized products are non-refundable if it not defective, for example, uneven sewing or a non-functional zipper.
Thank you for understanding our refund policy.